Shipping Policy

At The Nova Elevator, we are committed to delivering our elevator products, components, and related equipment safely and efficiently. As many of our products are custom-built or project-based, shipping timelines and procedures may vary depending on the scope of the order.

1. Order Processing

All orders are reviewed and confirmed by our team before dispatch. Processing times depend on the type of product ordered:

• Standard components and spare parts: 3–7 business days
• Custom elevator systems / project-based orders: 2–8 weeks depending on design, manufacturing, and project specifications

Customers will receive confirmation once the order is approved and scheduled for shipment.

2. Shipping Methods

We work with trusted logistics partners and freight carriers to ensure secure delivery of all products.

Depending on the size and nature of the shipment, orders may be delivered through:

• Ground freight services
• Air cargo (for urgent spare parts)
• Sea freight (for international/custom orders)
• Specialized heavy equipment transport

Shipping method will be determined based on order requirements and destination.

3. Delivery Timeframes

Estimated delivery times begin once the order has been dispatched:

• Domestic deliveries: 5–10 business days
• International deliveries: 10–30 business days
• Large-scale/custom equipment: Delivery schedules will be agreed upon during project planning

Please note that delays may occur due to customs clearance, weather conditions, or unforeseen logistics issues.

4. Shipping Charges

Shipping fees are calculated based on:

• Product dimensions and weight
• Delivery destination
• Shipping method selected
• Special handling requirements

All shipping charges will be communicated to the customer before final payment or contract approval.

5. Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or clearance fees required by their country.

The Nova Elevator is not liable for delays caused by customs procedures. International shipping practices often place these charges on the buyer.

6. Inspection Upon Delivery

Customers are advised to inspect shipments immediately upon arrival.

If any damage, shortage, or discrepancy is identified:

• Notify us within 48 hours of delivery
• Provide photographs and supporting documentation
• Retain all original packaging for claims processing

Failure to report issues within the required timeframe may affect claim eligibility.

7. Delayed or Lost Shipments

While we strive to meet estimated timelines, The Nova Elevator is not responsible for delays caused by carriers, customs, or events beyond our control.

If a shipment is significantly delayed or lost, our team will work with the carrier to investigate and provide an appropriate resolution.

8. Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Any changes to shipping details must be communicated before dispatch. Once an order is in transit, rerouting may not be possible.

9. Contact Us

For any shipping-related inquiries, please contact our support team through the details provided on our website:

Website: The Nova Elevator Contact Page